Privacy Policy

Last Updated: June 2026

OUR PRIVACY COMMITMENT

Shoumous Properties (“Shoumous Properties”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, contact us, register your interest in our projects, submit inquiries, or otherwise engage with our services.

By accessing our website or providing your personal information, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect and process the following categories of information:

Personal Information

Information that identifies you directly or indirectly, including:

  • Full name
  • Email address
  • Telephone number
  • Nationality
  • Residential address
  • Company name
  • Preferred language
  • Investment preferences
  • Property requirements
  • Passport information (where required for transactions)
  • Emirates ID details (where required for transactions)

Property Inquiry Information

Information you provide when:

  • Requesting a callback
  • Booking a consultation
  • Registering interest in a property
  • Downloading brochures
  • Submitting contact forms
  • Attending events or launches

Technical Information

Information automatically collected when using our website, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone settings
  • Website usage data
  • Pages visited
  • Referral source
  • Clickstream data

Marketing and Communication Information

Information relating to your preferences for receiving:

  • Property updates
  • Promotional offers
  • Newsletters
  • Event invitations
  • Market reports
  • Marketing communications

2. HOW WE COLLECT INFORMATION

We collect information through:

Direct Interactions

When you:

  • Complete online forms
  • Contact us by phone or email
  • Register for events
  • Request brochures
  • Book appointments
  • Purchase or reserve a property

Automated Technologies

When you browse our website, we may automatically collect information through:

  • Cookies
  • Analytics tools
  • Tracking technologies
  • Website performance tools

Third Parties

We may receive information from:

  • Marketing partners
  • Referral partners
  • Real estate brokers
  • Advertising platforms
  • Social media platforms
  • Publicly available sources
  • Service providers assisting our business operations

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Provide Services

  • Respond to inquiries
  • Arrange property viewings
  • Process reservations and transactions
  • Deliver requested information
  • Manage customer relationships

Improve Customer Experience

  • Personalize website content
  • Understand customer interests
  • Improve our projects and services
  • Enhance website performance

Marketing and Communications

  • Send project updates
  • Share promotional offers
  • Notify you about launches and events
  • Deliver newsletters and market insights

You may opt out of marketing communications at any time.

Legal and Regulatory Compliance

We may process your information to:

  • Comply with applicable laws
  • Meet regulatory requirements
  • Prevent fraud
  • Protect our legal rights
  • Resolve disputes

4. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of our rights and property

5. SHARING OF INFORMATION

We do not sell your personal information.

We may share information with:

Group Companies and Affiliates

Within Shoumous Properties and affiliated entities for legitimate business purposes.

Service Providers

Including:

  • CRM providers
  • IT service providers
  • Marketing agencies
  • Website hosting providers
  • Analytics providers
  • Legal and professional advisors

Real Estate Service Partners

Where necessary to facilitate property transactions, reservations, financing, or customer services.

Regulatory Authorities

Where required by law, regulation, court order, or governmental authority.

Business Transfers

In connection with:

  • Mergers
  • Acquisitions
  • Restructuring
  • Asset sales
  • Corporate transactions

6. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside the United Arab Emirates.

Where such transfers occur, Shoumous Properties will take reasonable measures to ensure appropriate protection of your personal information in accordance with applicable laws.

7. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

  • Unauthorized access
  • Misuse
  • Disclosure
  • Alteration
  • Loss
  • Destruction

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted, anonymized, or destroyed.

9. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where processing is based on consent
  • Object to certain processing activities
  • Request restriction of processing
  • Request information regarding how your data is used

To exercise these rights, please contact us using the details below.

10. MARKETING COMMUNICATIONS

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly
  • Updating your communication preferences

Please note that service-related communications may still be sent where necessary.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

Shoumous Properties is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from minors.

13. CHANGES TO THIS PRIVACY POLICY

Shoumous Properties reserves the right to amend this Privacy Policy at any time.

Any updates will be posted on this page together with a revised “Last Updated” date.

Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

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